At Athreya, your and your family’s health matters! We will gladly accept product returns meeting the required conditions within 30 days of shipping.
- Athreya Herbs is not responsible for any damage or defect caused after delivery
- Damages caused due to neglect, improper usage or wrong application will not be covered under this policy
- Products should be returned in the same condition in which it was received
To return the product, please email firstname.lastname@example.org, chat or over the phone at 323-909-2981. We will create a Return Merchandise Authorization number (RMA). Please write this RMA# on the box label. We will use this RMA# to process your return.
Once the product is received back at our warehouse, we will process the return and take appropriate action up to and including refund on the returned product after deduction of shipping charges & a 10% restocking fee from the purchase amount.
Please send the return items to:
Attn: Return Department
1807 Business Center Drive
Duarte, CA 91010
Here are a few things to remember when placing an order with Athreya Herbs:
- All orders are dispatched within 24-48 hours of processing them. However, in the event of any unforeseen circumstances beyond our control such as shipping constraints, weather conditions, COVID-19 restrictions or safety measures, etc. some orders may take longer than estimated to arrive.
- Order processing takes place on weekdays from Monday to Friday during business hours.
The FREE Shipping option applies to domestic orders over $100
- Except students, practitioners, and wholesalers
- These orders will be delivered using Economical Shipping and are not applicable for Rush or 3-day Delivery options which will use USPS First Class / Priority Mail.
*Note - This offer counts ONLY for addresses within the USA.
- All International orders are shipped with UPS and USPS with a lead time of 7 to 20 days depending on the country of delivery.
*Note - Customers will need to pay any duties/taxes based on the customs regulations of the recipient’s country.